Frequently Asked Questions (FAQs)
Can I organise an appointment online?
Yes, appointments can be made via the website by going to the book an appointment page.
Please call the clinic directly on 9382 9600 if your booking is for :
- Workers Compensation
- Motor Vehicle Insurance
- PRP Injections
- Compartment Pressure Testing
- Western Surgical
- Pilates or Hydro Assessments
- For all class bookings
Can I contact my Practitioner via email?
Patient care will not be discussed via email. This is not only a legal requirement, but ensures patients receive the appropriate time and care from their practitioner.
Do I need a referral?
As at 1 November, 2010, a referral from a medical practitioner/GP is recommended to see a Sports Physician at SportsMed Subiaco. A referral is recommended due to recent changes to the Medicare system where a patient that has been referred by a medical practitioner, such as a GP or specialist, a higher Medicare rebate will apply. Please be aware that you are still able to make an appointment directly or via referral from an allied health practitioner (physiotherapist/podiatrist/pharmacist etc) however a lower Medicare rebate will apply for these consultations. A new referral is required for each new injury/problem.
Please remember to bring any relevant information such as x-rays, scans or other medical investigations to your appointment
A referral is not required to see a Physiotherapist
Do I need to bring anything or wear anything in particular?
Please bring any x-rays, scans or other medical tests that are relevant to your injury to your appointment with a Sports Doctor and/or Physiotherapist.
For ease of examination, please wear comfortable clothing or bring a change of clothes that allows our practitioners to adequately view and assess the injured area. This is particularly pertinent for injuries of the shoulder/thoracic region and the hip/knee region. We respectfully ask all female patients with shoulder-related injuries to consider wearing or bringing along a singlet.
Our Physiotherapists regularly incorporate exercise therapy and rehabilitation into their consultations, therefore access to clothing and footwear that allows you to move freely and comfortably while performing functional tasks or exercises may be required.
For Orthotic Assessment, please bring your sports shoes and/or work shoes. Ladies may benefit from bringing a small selection of your usual footware.
For Compartment Pressure Testing, you will need to bring clothes and footwear suitable for exercise.
Is parking available?
Yes, with entrance access and metered parking off Cambridge Street, metered parking on Salvado Road and underground metered parking off McCourt Street. Allow 15 minutes prior to your first appointment time to obtain parking and locate the clinic.
Parking is maintained and monitored by the Town of Cambridge so please comply with their regulations. Parking fees apply.
Do Sports Physicians specialise on particular parts of the body?
All Sports Physicians are trained to examine and diagnose all musculoskeletal and exercise-related conditions throughout the body.
Do I need to pay for the visit at the time?
Yes, payment is required on the same day of service for all services offered at SportsMed Subiaco. For your convenience we provide EFTPOS and HICAPS facilities. We also accept Visa and Mastercard.
Consultations and procedures with a Sports & Exercise Medicine Physician may attract a medicare rebate to be claimed back by the patient. If your bank details are registered with Medicare we can electronically submit the claim on your behalf.
For Physiotherapy services, we provide Hicaps for automated private health insurance rebates at the time of billing. Rebates may apply for Physiotherapy services including Hydrotherapy, Ante-natal and Post-natal classes, Osteogym classes and Clinical Pilates sessions.
Massage therapy services may also attract a health fund rebate dependent on your private health fund and level of cover.
*** Medicare rebates usually only provide a partial rebate of the fee charged. Please bring your Medicare card/details with you to your appointment.
Do you treat Workcover and MVIT Patients?
Yes, but please be aware you will be required to bring your claim number, date of accident and employer’s full details including name, address and insurance company. Please note that all accounts are the responsibility of the patient and that Workcover and MVIT may only partially cover the cost of services at this clinic.
Is there a cancellation policy?
Yes. Please phone the clinic 24 hours prior to your appointment if you wish to cancel or change your appointment. A cancellation fee applies after this period.
Can I obtain a refund for Babyswim, Postnatal, Antenatal or Clinical Pilates classes booked in advance?
No. We do not offer a refund for any classes booked in advance or purchases made in a block.